Terms and Conditions

General terms and conditions

Château d'Arbérats applies the following general terms and conditions. These are in effect from the moment of booking up to and including your stay at Château d'Arbérats.

General

General Terms and Conditions apply to all users of Château d'Arbérats in Arbérats-Sillègue.


By confirming a booking, these General Terms and Conditions come into effect.


  • The minimum stay at Château d'Arbérats is two nights (room) or three nights (suite). For shorter stays, a supplement is calculated on the room rate. For longer stays, we calculate a discount.
  • Check-in is from 16:00, check-out is until 10:00. Exceptions to this can be made in consultation.
  • A late check-out is possible when the room is not reserved on the day of departure. Please discuss this with one of the owners in advance. In case of early departure, no refund will be made.
  • Smoking is not allowed indoors and in the rooms. Smoking is allowed outside, however, due to fire hazard and hygiene, extinguish all smoke waste in ashtrays before you lose sight of it.
  • Pets are not allowed because we own a dog ourselves.
  • Château d'Arbérats is an accommodation mainly for adults, so the minimum age is 12 years.
  • Guests can park their car in our parking lot next to the chateau. Parking is always at your own risk.
  • A copy of these General Terms and Conditions will be provided to guests free of charge upon request.
  • Guests must have a permanent place of residence or abode.
  • Guests are liable for any damage, loss or theft of property.
  • In case of disputes, all (legal) costs are borne by the users.
  • All risks related to the stay at Château d'Arbérats are the responsibility of the guests.
  • Damage and loss of movable and immovable property of the B&B must be reported immediately by the guests and compensated to the owners of Château d'Arbérats.
  • Guests must follow instructions from the owners.
  • The owners may deny guests access to Château d'Arbérats with immediate effect in the event of a violation of these General Terms and Conditions or inappropriate behaviour, without further notice or statement of reasons and without refund of accommodation costs.
  • The owner's administration is decisive in case of mutual disagreement unless the guests can prove otherwise.
  • Château d'Arbérats reserves the right to change the terms and conditions. You accept and acknowledge as binding the terms and conditions in force at the time you use the website and facilities of Château d'Arbérats.
  • Guests of Château d'Arbérats must adhere to the House Rules (see House Rules ).

Marcel Driessen and Roan Raijmakers are the owners and managers of Château d'Arbérats, hereinafter mainly referred to as owners.

Rates

The rates shown are per room, per night and include breakfast for two people (via a booking site it is often without breakfast).

The rates shown include the use of water, electricity, and bath & bed linen. We are environmentally conscious and would appreciate it if you did not waste water unnecessarily.

The rates shown are inclusive of VAT (or similar tax) at the VAT rate applicable at that time.

The rates shown do not include the use of the bar and other services offered.

The rates shown exclude the costs of cancellation and travel insurance. We advise you to take out cancellation and travel insurance.

The rates shown are subject to price changes.


Reservation and confirmation

Your reservation is final once we have received your payment. You will receive a confirmation email from us.

Our reservation confirmations refer to these General Terms and Conditions.



Payment for private individuals

The reservation and accommodation costs at Château d'Arbérats must be paid in advance according to the payment terms indicated.


The owners can deviate from these conditions in consultation with the user. The rates can be found on our website.


Payment

Any additional costs for using the honesty bar and other services must be paid before departure.

The prices can be found at the bar.


Please pay electronically. We do not have cash or change available.


Cancellation and no show (not coming without cancellation)

Château d'Arbérats is a small company.

To protect our business and revenue, we have created cancellation policies.

However, we recommend that you contact us if you need to cancel!

Send this in writing to contact@arberats.fr

If you are unexpectedly prevented from attending due to circumstances on the dates you have booked, we apply the following cancellation conditions:


In the event of force majeure, whether permanent or temporary, Château d'Arbérats is entitled to terminate the agreement in whole or in part or to temporarily suspend it without the guest being able to claim performance and/or compensation:

Force majeure includes, but is not limited to: threat of war, war, uprising, molestation, strikes, boycotts, disruptions in the energy circuit, in traffic or transport, government measures, scarcity of raw materials, natural disasters and furthermore all circumstances, extraordinary weather conditions.

Death of one of the owners or close relatives etc. under which full or partial compliance with the agreement cannot reasonably and fairly be required of Château d'Arbérats. This also applies in the event of termination of the business and/or sale of the property.


Changing your booking:

If a guest wants to change a booking, this can be done up to 21 days before arrival. The booking will not be cheaper than the original booking after the change.


If the reservation is transferred in its entirety to a third party, this must be communicated in writing by the first paying contact person at Château d'Arbérats.

Already paid amounts will be considered as a reservation amount for the third party, the remaining amount will then be paid by the acquiring party with the relevant payment term. The transferring party (the first to pay upon reservation) and acquiring party must arrange this among themselves.

Force majeur

- In the event of force majeure, whether permanent or temporary, Château d'Arbérats is entitled to terminate the agreement in whole or in part or to temporarily suspend it without the guest being able to claim performance and/or compensation.

- Force majeure includes, but is not limited to:

- danger of war, war, uprising, strikes, boycott, disruptions in the energy circuit, in traffic or transport, government measures, scarcity of raw materials, natural disasters and furthermore all circumstances, extraordinary weather conditions, death of one of the owners or close relatives etc. under which full or partial compliance with the agreement cannot reasonably and fairly be demanded of the accommodation. Of course we will do everything we can to provide you with new accommodation at that time. If you do not wish to make use of this, the costs paid will be credited to you.



Liability

Château d'Arbérats cannot be held liable for any damage suffered by the guest or third parties as a result of staying in the accommodation; the guest indemnifies Château d'Arbérats against any claims in this regard. Château d'Arbérats is not liable for disruptions in and around the accommodation, such as disruptions and failures of electricity and water supplies and technical installations, construction and/or road works in the vicinity of the accommodation that are not announced or announced too late. Château d'Arbérats is not liable for damage, loss or theft of personal belongings of the guest.


Château d'Arbérats can only be held liable for damage due to the gross negligence or neglect of the owners


The liability of the accommodation is furthermore always limited to the maximum amount that the insurer of Château d'Arbérats will pay out in the event in question.


The use of the swimming pool is at your own risk. Château d'Arbérats cannot be held liable for bodily injury or damage to personal property resulting from its use.



Injury.

The guest must behave properly and use the bed and breakfast accommodation in accordance with reasonable usage instructions given by the accommodation or the owners.

Guests are legally liable for any damage caused by him/her/them or his/her/their fellow guests to Château d'Arbérats or to any property or persons present therein.

Any damage must be reported by the guest directly to the owners. Repair and/or replacement costs must be reimbursed by the guest.

In case of loss of keys, all resulting costs will be charged to the guest.

PRIVACY STATEMENT see site - CONTACT DETAILS Château d'Arbérats


Visiting address: Château d'Abérats, 643 Route Principale, 64120 Arbérats-Sillègue, France

telephone: 0033 7 58 59 93 64

website: https://www.arberats.fr

e-mail: contact@arberats.fr